Medical Office Front Office Coordinator/Patient Liaison Assistant The Zwiebel Center for Plastic Surgery and Skin Care - Highlands Ranch, CO The initial interaction between the patient and the Zwiebel Center for Plastic Surgery begins with patient contact on the telephone, internet, or in person. The primary responsibility of the Front Office Coordinator/Patient Liaison is to promote a positive impression of the practice, organize and execute an effective system to ensure proper handling of the telephone system, internet, and maintaining financial transactions. The Patient Liaison works in conjunction with staff and patients to build and maintain relationships leading to a gratifying cosmetic experience. Primary responsibility is to assist the Patient Coordinator in all efforts to promote and assist the practice, generate appropriate new patient consultations, generate appropriate materials and documents associated with patient communication. Education and Training: High school diploma required College or technical degree Qualifications and Experience: At least three years of work experience in a cosmetic surgical office or related business office Solid understanding of patient flow in a plastic surgery practice--registration of patients, Experience in Marketing and Public Relations is preferable. Computer and word processing skills (Microsoft Windows NT, Microsoft Office, Excel, and Patient Now is EMR, Constant Contact, Facebook, Website editing) Characteristics: Neat, professional appearance Articulate in English; Positive communicator on the telephone, in person, in writing, and public speaking Interested in Cosmetic Surgery, Injectables, Massage Therapy, Estheticians, and believes in its benefits Good understanding of people/human nature; enjoys providing exceptional service to people. Able to handle patient questions, problems, concerns Able to handle stressful situations Copes well with interruptions Able to multi-task and prioritize Able to perform well in stressful situations Eager to learn Able to take on new responsibility when asked Mature, poised Responsibilities include, but are not limited to, the following: Answer and handle telephone calls and internet communication addressing the caller's issues and directing the call to the proper contact person as needed. Mail practice and procedure information with appropriate letter to caller within 24 hours of telephone call-whether appointment is scheduled or not. Tracking of no show/cancellation data for reporting and for follow-up Greet all patients entering the practice; verifying their arrival with the appropriate office personnel. Communication with office personnel regarding a patient's concerns or alerting the patient or office personnel of any delays in the schedule. Mastery of the scheduler and maintaining the protocols established regarding scheduling to include meetings etc. Mastery and adherence to the Patient Now EMR system. Maintain proper accounting of no shows, and scheduling changes in the Patient Now system. Maintaining patient electronic medical records, including preparation of charts and record keeping order. Generates invoices, quotes, and appropriate encounter notes for all patients seen in the clinic. Collect all fees including surgical, anesthesia, skin care, injectables and consultations. Obtaining and verifying demographic information on all patients. Telephone call to patients to verify scheduled appointments with the exception of new consults, surgical patients, and pre-operative patients. Prepares and maintains patient refreshments and assure waiting room is clean and neat. Maintains cleanliness to all common areas, ensuring that appropriate stock is present Maintains office supplies Social Media posting Preparation for special educational events Other: Maintain optimal communication with the Physician, Nursing, and Patient Coordinatorregarding changes in surgery scheduling. Maintains patient-, practice- and physician confidentiality Performs special projects and other tasks as requested by Dr Zwiebel &/or Practice Administrator Job Type: Contract Required experience: Cosmetic Surgery: 3 years 3 days ago - save job » Apply Now Please review all application instructions before applying to The Zwiebel Center for Plastic Surgery and Skin Care. More than 25 people have already applied to this job. Apply Now