College of International Esthetics Career Options Board

October 02, 2014

Requisition Number:	2555784
Position Title:	Esthetician
Property Name:	The Oxford Spa
City:	Denver
State:	Colorado
Why Us?:	Located in Downtown Denver’s lively historic district, The Oxford Club, Spa & Salon offers an ideal urban escape for men and women seeking relaxation and renewal. Our environment is designed to allow guests to step away from the daily pace and into a refuge that refreshes the mind, body and spirit. From customized massage and facial treatments, to innovative salon services and a state-of-the-art fitness center, The Oxford Club, Spa & Salon is Denver’s one stop shop for health and wellness. Our associates understand the needs and wants of our guests, and can address them without hesitation. Join us in creating a spa experience that is truly like no other. If you have a passion for wellness and providing exceptional customer service, a position at The Oxford Club, Spa & Salon is for you!
Position Description:	POSITION FOCUS The Esthetician administers professional facials, and waxing services to our guests. They must possess a thorough knowledge of the skin, have excellent facial massage and skin extraction techniques, possess excellent cleanliness and sanitation skills and be willing to train in our spa’s specific facial treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness and beauty solutions to meet the needs of our guests. They must hold and maintain a current state license. SERVICE CULTURE FOCUS To support Sage’s Vision of being recognized by our customers as the best in our business through ensuring a culture that “makes the ordinary extraordinary!” You should champion this culture in every touch point of our business from our associates, guests, owners and communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence. ESSENTIAL RESPONSIBILITIES Be prompt with each appointment and perform services within the appropriate time allotted for the service. Provide consistent professional skin care and waxing treatments in accordance with spa protocols and accepted certification practices. Be flexible with your schedule, supporting the needs of the business. Check work schedule between each guest to assess next appointment time & service. Proactively manage work schedule and look ahead to ensure correct data entry and schedule times. Properly care for equipment and use proper amounts of product (back bar) to assist with cost controls. Have complete knowledge and understanding of all services and products while educating and training guests in these areas. Actively promote home care programs, meeting minimum retail sales goals of 15%. If 15% is not maintained on a consistent basis, will participate in 1-1 coaching from supervisor to increase performance. Uphold the standards of sanitation and sterilization as directed by law and the Oxford’s policies and procedures. Perform prep work and properly clean and restock work area as required. Communicate to management any and all occurrences involving staff or guests in the spa or salon that require attention. Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available. Stay knowledgeable about current skin care and waxing trends through continued education. Handle guest’s questions and concerns professionally and courteously. Provide accurate, appropriate and immediate responses to all requests by guests ensuring complete guest satisfaction. Maintain a positive attitude and contribute toward a quality work environment. Assist in all areas of operation as requested by management. OTHER RESPONSIBILITIES Must have enthusiasm and possess excellent customer service skills. Enjoy working with people and possess a friendly and outgoing personality. Excellent communication and listening skills, as well as basic computer knowledge. Must actively participate in all trainings, education and company meetings. SUPERVISORY DUTIES - None
Requirements:	COMPETENCIES ENERGY AND DRIVE Energetic and takes initiative, persistent in pursuing and completing tasks, strives to exceed expectations. STRATEGIC SKILLS Proficient in required job skills and knowledge. Intelligent in grasping and integrating new information. Active learner with strong curiosity. Natural instincts and insight for finding the best solution to unclear issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions. PERSONAL AND INTERPERSONAL SKILLS Welcoming and warm personality, engages easily, actively connects with others, genuinely caring and compassionate, visibly demonstrates desire to understand others, creates confidence and trust with others, socially aware of self and others, is known for communicating the right message at the right time, utilizes a variety of approaches and communication techniques tailored to each situation, facilitates consensus in groups, comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience. Positively accepts and provides feedback. OPERATING SKILLS Is effective in prioritizing work, consistently budgets time and processes to create maximum efficiency with minimum disruption or redundancy, is time sensitive, understands how work and processes fit in with other departmental or organizations priorities or objectives, is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results. COURAGE Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges. KNOWLEDGE/SKILLS Knowledge of spa and esthetician functions. Maintain a clean and sterile environment. Sterilization and organization of equipment following safety standards. ABILITIES 85% sitting- also includes standing, walking, kneeling, crouching. Frequent washing of hands and wear of gloves. Prolonged standing dependent on treatments. Manual dexterity and arm steadiness are vital to perform treatments. EDUCATION/FORMAL TRAINING Must hold and maintain a State esthetician license EXPERIENCE Minimum of six months – one year spa experience. MATERIAL/EQUIPMENT USED Chemicals and materials associated with spa industry ENVIRONMENT Spa, hotel, and resort environment. Calm and relaxing atmosphere with relaxing background music.

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