Spa Concierge
The Brown Palace Hotel and Spa, Autograph Collection® - Denver, CO

Are you interested in joining a team celebrating 125 years of success? If so, apply online today at www.qhrcareers.com. Summary The Treatment Advisor/Counselor/Concierge is responsible for greeting all guests that come into the Spa and checks-in arriving guests, recommends spa treatments, packages and classes. Provides information to guests and visitor inquiries in person or on the telephone. Maintains treatment schedules and lobby reception area. Essential Duties and Responsibilities include the following. Other duties may be assigned. Provide guest relations to all potential and existing guests at all times. Perform job duties as they relate to spa operations, check-in and check-out procedures, cashiering and guest reception. Practice teamwork, assisting other departments when needed in the areas of reception, retail and housekeeping. Maintain a professional appearance at all times, adhering to departmental grooming standards, in full uniform. Maintain complete knowledge of all hotel features/services, hours of operation; all spa services; spa operating hours; spa menus, including ala Carte services, signature treatments, packages, etc.; pricing, fees and charges for all spa services; treatment room types, decor, locations and amenities; daily appointments, arriving guests, available appointments, specials, etc.; directions to spa, check-in procedures; retail brands, product lines, services and special promotions; hotel house count, in-house groups, hotel restaurants, services, etc. Maintain complete knowledge of, and comply with, hotel and departmental policies and procedures. Greet all guests with a warm welcome and fond farewell. Maintain positive guest relations at all times, including in-house guests, day guests and telephone inquiries. Answer all incoming calls and inquiries in a prompt, friendly manner. Accommodate all guest requests and complaints expediently and courteously. Maintain the confidentiality of all spa guests; never disclose the names of spa guests to other guests, media or contracted staff. Introduce guests to packages, special programs, additional services; advise all guests of spa procedures, special instructions, additional available treatments and billing procedures and directions. Escort all guests to the locker rooms, waiting areas, retail store or next appointment. Inquire as to the guests' experience and level of satisfaction with treatments and services. Book incoming spa reservations and appointments efficiently and accurately. Offer beverage and amenity to arriving guests. Practice yield management techniques in scheduling and booking appointments. Maintain guest history files on all existing guests. Confirm all upcoming appointments and treatments. Block required treatment rooms and schedule therapists for incoming guests. Accommodate guest preferences and/or treatment changes. Confirm amenity deliveries and room service orders prior to guests' arrival. Process all guest payments to the appropriate credit card, folio or account. Handle all cash transactions efficiently and accurately. Answer any billing questions or concerns, provide gratuity procedures for therapists and estheticians. Contact Housekeeping or Engineering with cleaning requests or maintenance requests. Maintain front desk with Sales collateral, office supplies and promotional materials. Ensure lobby lighting and music levels are correctly set and maintained. Maintain a daily activity log. Communicate guest preferences to relevant departments and co-workers. Assist reception with guest relations, retail store with sales and posting charges, when necessary. Attend all departmental meetings, product and treatment education classes. Observe all departmental safety procedures and protocols. Handle emergency situations with urgency and discretion. Ability to work independently and take initiative with minimal supervision. Hospitality Online, Inc. - 5 days ago -  save job  - original job » View or apply to job