The Inverness is an inviting suburban hotel and conference centre that is devoted to creating memorable experiences that Elevate Everyday for our guests, associates, owners and community. Offering a re-marketing array of leisure amenities, the hotel is a true community resource and ideal setting for all of the key events in our guests' business and personal lives. The Inverness provides associates with a variety of enriching benefits as well, including paid training, a generous tuition reimbursement plan and discounted spa and golf rates.
With this professional, personable and collaborative culture, The Inverness seeks individuals that also strive to Elevate Everyday of their personal and professional lives by exceeding expectation at every level.
General Purpose:
To provide an exceptional spa experience that exceeds the expectations of our guests. Provide a professional skin care treatment, which includes a home regimen of personal skincare including products to use. The Esthetician technician will perform facial/massage treatments as well as conduct and recommend individualized skin care treatments for guests.
Essential Duties/Responsibilities:
* Provide a professional skin care treatment to every guest that utilizes the spa.
* Follow all procedures and guidelines in performing skincare and hair removal services. I.e., follow guidelines regarding proper sterilization of equipment, adhere to draping policy, refer guests with medical problems to their physician or dermatologist, conduct a pre-screening of clients for contraindications, and adhere to time length and treatment protocols when performing treatments.
* Promote a regimen program to clients, by which they can realize the maximum benefit from their skincare treatments.
* Hearing and visual ability to observe and detect signs of emergency situations.
Other Duties/Responsibilities:
* Assist in the cleanliness and maintenance of the spa.
* Assist as needed at the Spa concierge desk.
* Attend department and property meetings.
* Pro-actively identify potential guest issues.
* Monitor guest satisfaction processes, and responds to guest concerns, and inquiries.
* Continue training in new techniques and products.
* Responsible for organization of all product/equipment in individual workstations.
* Perform various types of facials and body treatments.
* Proficiency in all components of massage and facials.
* Prepare and maintain treatment area supplies daily.
* Ensure the privacy of each guest.
* Attend departmental staff meetings as requested.
* Conduct tours of the facility as needed, to ensure a pleasant visit of each guest.
* Maintain consistent spa inventory and order supplies as needed.
* Promote and sell massage and body products.
* Attend product knowledge training as required.
Associate is held accountable for all duties of this job.
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