Spa Receptionist | |
| Location: | Devil's Thumb Ranch | 
| Job Code: | 67 | 
| # of Openings: | 1 | 
Description | |
We are currently seeking a part-time, year-round Spa Receptionists to join our Team at Ranch Creek Spa. 
Principal Purpose of Job: The Spa Receptionist is responsible for consistently delivering results that contribute to the mission and overall success of Devil’s Thumb Ranch. The Spa Receptionist is responsible for greeting clients, booking treatments and making a seamless transition from clients’ check in to check out. 
Essential Duties and Responsibilities:  
Maintain a professional standard at all times. Uniforms and name tags must be worn. 
Promote sales of retail products 
Promote sales of spa services 
Greet clients upon arrival 
Schedule appointments using spa software 
Notify therapists of appointments 
Answer phones and transfer appropriately 
Follow housekeeping procedures for public areas 
Knowledgeable of all services provided, ability to make suggestions to clients 
Knowledge of which treatments therapists/estheticians are able to provide 
Knowledge of treatment rooms and services available in each room 
Close sales (including services and retail purchases) through POS 
Ability to take over the phone orders 
Restock supplies in waiting areas and changing rooms 
Remove dirty linens from changing rooms and restock 
Prepare lockers for guests; including removal of dirty sandals and robes, and replacing with clean robes and sandals 
Responsible for washing dirty dishes, sandals and facial cloths 
Adhere to safety practices and policies 
Participate in monthly spa meetings, spa training and team building exercises 
Knowledgeable of Ranch wide operation, able to answer questions and make suggestions regarding the property and the county 
Extensive knowledge of retail products 
Report to Spa Supervisor and Spa Director for daily projects 
Adhere to Secret Shopper Guidelines 
Flexible schedule, available nights, weekends and Holidays 
Other Duties: 
The employee is not limited to the above responsibilities and may be required to perform other duties through out the property. 
 Personal Attributes: 
Friendly, personable, ability to multi-task, a good communicator (verbal and written) 
 Physical Demands: 
The employee must be able to sit or stand for 8 hours. Ability to lift 25 lbs. 
 Education/Experience: 
Customer service experience required 
Computer experience necessary 
 Special Skills/Equipment: 
Must be able to use all equipment and tools necessary to provide services. 
Wage:  $10-$12 DOE 
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Are you a returning applicant? | |
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