Business Manager
Job Classification:
Management
Job Location:
Highlands Ranch, CO
Job Description:
Job Description:BUSINESS MANAGER
Function: Responsible for successful
operations of clinic
Essential Duties:
Oversee and manage the daily operations of the clinic.
Assists Franchise Owner in setting and achieving all membership
and retail sales goals and profitability.
Manage sales associates and massage therapy and esthetician
staff.
Train, monitor and coach performance of sales associates.
Responsible for establishing and monitoring staff and therapist
work schedules.
Responsible for all human resource functions for clinic staff
and therapists including interviewing, hiring, training, evaluating
performance, scheduling work, conducting staff meetings, resolving
concerns or disputes, disciplining and terminating and related
recordkeeping.
Assists in providing excellent service to members/guests.
Maintain professional, clean and safe clinic environment for
employees and members/guests.
Responsible for generating sales reports.
Ensures employee work time is properly recorded and payroll is
processed in a timely manner.
Makes bank deposits.
Maintains inventory and orders supplies.
Coordinate with Franchise Owner and implement marketing
efforts.
Participate with Regional Developer on OSR evaluation
monthly.
Review CBR with Franchise Owner monthly.
Reviews Snapshot Summary monthly and assesses progress.
Other duties as assigned.
Education, Skills and Training:
College education preferred.
Management, marketing and sales experience in service/retail
industry.
Ability to identify and problem solve, set expectations and
goals and delegate.
Ability to effectively interact with and communicate
expectations to staff.
Able to communicate up-line information to Franchise Owners and
Regional Developers.
Proficiency in generating membership and retail sales goals and
interpreting trends in sales reports.
Excellent trainer and motivator.
Satisfactory results of background and reference check is a
condition of employment in this position.
Must adhere to all applicable local and state licensing laws
and regulations related to the operation of the business, including
the massage therapy and esthetician services.
Knowledge of and compliance with all labor and employment laws
applicable to clinic employees.
General knowledge of modalities offered by Massage Envy Spa,
and understands and believes in the healing benefits of massage
therapy and bodywork.
Physical Demands:
Must be able to interact and communicate effectively with
guests, members, staff, regional developers, franchise owners and
vendors.
Must be able to use office equipment including telephones,
computers, fax and copier machines.
Reasonable accommodations are available to individuals with
disabilities, upon request, as required by law.
Regular and reliable attendance, and ability to work flexible
days and hours.
Communications and Personal Interactions.
Must be customer service oriented.
Must communicate effectively (orally and written) and in a
courteous and professional manner on a regular basis with members,
guests, staff, regional developers and franchise owners.
Follows management's policies, procedures and direction.
Accepts constructive criticism in a positive manner and uses it
as a learning tool.
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