Skincare Customer Service Specialist - Esthetician (Louisville) 

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833 W. South Boulder

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compensation: Depending on Experience
employment type: full-time

Position Summary

Utilizing business management, analytical and consultative skills; the Customer Service Specialist will provide positioning, education and sales strategies to enhance the use and presence of Sanítas Skincare products at key accounts to maximize the business potential for both the key accounts and the Company. Additionally, the candidate will play an integral role in supporting outside company representatives and internal customer service support needs and is primarily an in-office based position.

The candidate will both act as a direct office-based Customer Service representative and mentor a select book of accounts on brand benefits, product knowledge, sales strategies and other techniques to enhance brand impact and sales. The candidate will use creative and innovative ways to aid accounts in leveraging the brand to generate new business and/or maintaining existing business. The candidate should be capable of building relationships with accounts with the objective of identifying opportunities that allow for increased Sanítas Skincare and related brands' participation in projects at target accounts. The incumbent will serve as an expert for skin care applications and work closely with Sales, Education and Marketing Teams and other Service staff.

Although this is not strictly a sales position, there is a very strong emphasis on using product knowledge and sales strategies as well as interpersonal communication, listening and probing skills to retain customers and cross sell or upsell products.

• Responsibilities

 Provide direct support as a customer service representative by answering phones, taking and processing orders/returns/credits and liaison with shipping to ensure orders/returns/credits are processed and fulfilled in an efficient manner.
 Demonstrate exceptional competency in CRM (METHOD), Education (BioDigital and others) and Office Suite (WORD, Excel, PowerPoint and Gmail) software utilized throughout the company.
 Maintain a long term growth strategy for assigned book of business and update on a consistent basis to ensure achievement of personal and company goals.
 Follows and understand current esthetic trends in both spa and medical spa environment.
 Work closely with Director of Sales and Education to prioritize account visits.
 Per prioritized quarterly plan, meet with existing accounts to plan and evaluate business and create promotional and educational plans.
 Assist in planning and support of educational programs, trade shows, customer events and programs.
 Communicate and implement new promotions and product launches as designed.
 Provide all initial and on-going theory training to accounts in territory via site visits and phone trainings.
 May teach classes in small group settings.
 Travel and train accounts as directed by corporate office.
 Provide timely reports to management (including calendar) and reports as assigned.

 Performance Requirements

 Visit each account in assigned territory on a prioritized schedule as agreed upon by account and leadership.
 Provide weekly agenda and calendar to Director of Sales and Education.
 Participate in weekly Sales Meeting.
 Utilize tools provided through METHOD dashboard to maximize market potential.
 Demonstrate strong interpersonal skills across intradepartmental teams and through exceptional Customer Service support.
 Proficiency in all aspects of METHOD CRM tool and customer service related support needs.
 Licensed Esthetician (preferred)

 Compensation

 DOE
 Vacation, PTO and Holiday pay
 Medical insurance

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